AccountId: 011433970860
ContactId: ed140200-6ca4-438f-896e-983d1dd04ee7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 509190 ms
Total Talk Time (AGENT): 126971 ms
Total Talk Time (CUSTOMER): 274815 ms
Interruptions: 4
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/ed140200-6ca4-438f-896e-983d1dd04ee7_20250527T18:45_UTC.wav
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[AGENT][NEUTRAL] That's it for my American Public Life. My number is [PII]. Come on you there.
[CUSTOMER][NEUTRAL] Ola [PII] when this bresa banda Leon Monicadoor [PII].
[CUSTOMER][NEUTRAL] Tela pasa cuatro er aura er baptimist nuvamente on the collection a premier collection quedano is put to correspond.
[CUSTOMER][NEUTRAL] So nose comoqueariward make apaso comitre clamomire six taleon sin is it feimmiento.
[AGENT][NEUTRAL] OK, yeah that era de polisa.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No it no loo porque mono soo thing westapolisa pero latiniamos act is a moment.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] So yeah.
[CUSTOMER][NEUTRAL] loos.
[AGENT][NEUTRAL] Let's say
[CUSTOMER][NEUTRAL] Cerrocinco cuatrosie.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Imariarreionic or electronica.
[CUSTOMER][NEUTRAL] See, now in the quies always in [PII] says.
[CUSTOMER][NEUTRAL] Um, my is a [PII].
[AGENT][NEUTRAL] Gracias El P the Baptist Hospital is the Sisabela fecha de cervia.
[CUSTOMER][NEUTRAL] See a of L2 cuatro.
[AGENT][NEUTRAL] So can't um
[AGENT][NEUTRAL] Cones tala portion hospital id medio is a is a build the collectionesesel medio or the hospital.
[CUSTOMER][NEUTRAL] Uh, no, specific and they say baptism me nomiro de la cuenta memandaumba they would they wouldchoento salco.
[AGENT][NEUTRAL] OK, um, sabelala Cantia exact apo declamo.
[CUSTOMER][NEGATIVE] A chorescontrita and no no.
[CUSTOMER][NEUTRAL] Key principals this eoiman mantra is porques toques.
[CUSTOMER][NEUTRAL] Artegola fechaqueloenjunienennero peronna nero yeah ora otra mesan manandolo mimo perojayola is no no is soasta cancella nothing for my.
[AGENT][NEUTRAL] So kiteno is the las notta de la personacona calo er camo reclammodia says and nero those miti cinco lain cantia quesepagoochosinorea.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Indiamos porcore electronico la co loquesepago.
[AGENT][NEUTRAL] Aakopia slam.
[CUSTOMER][NEUTRAL] And it is.
[AGENT][NEUTRAL] Sepagolia season.
[CUSTOMER][NEGATIVE] Either to melomandas the correo electronic says the erro.
[AGENT][NEUTRAL] No, you know, is still a personaonakeamoi. I'm not I'm not.
[CUSTOMER][NEUTRAL] See par paradinglo porque quere questa cando portola.
[AGENT][NEUTRAL] See and then mosa caloste um fueliannve de nero.
[CUSTOMER][NEUTRAL] No link anyrocuatro.
[CUSTOMER][NEUTRAL] See I give me on that I'll email.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Per ski travajo.
[CUSTOMER][NEUTRAL] See Biamilo porque.
[CUSTOMER][NEUTRAL] Uh, altines altine Leona.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Leona atpotaho.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Ah, that's OK just was can de lottocorreo person no.
[CUSTOMER][NEUTRAL] I do you alright.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Apele SL.
[CUSTOMER][NEGATIVE] No, don't make one though.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, the minimize the moment.
[CUSTOMER][NEUTRAL] Peroeler posterora fechaorquesisle ejamespoa via pasa rela.
[CUSTOMER][NEUTRAL] Uh diente.
[AGENT][NEUTRAL] You know [PII] baptist no maspagaunlo que revimos.
[CUSTOMER][NEUTRAL] Is the man the authortro perono no.
[CUSTOMER][NEUTRAL] There is it I mean.
[CUSTOMER][NEUTRAL] I'm gonna put aora uh reque to tienes but you put a con.
[CUSTOMER][NEUTRAL] Pork is the contact and Iia collection Jael baptist min.
[AGENT][NEUTRAL] Yeah I said Baptist, mhm.
[CUSTOMER][NEUTRAL] And to say please.
[AGENT][NEUTRAL] The most one vial or electronic.
[CUSTOMER][NEUTRAL] See, no, no I'm going to nose ne neither can be any comoel el correote carlosi.
[CUSTOMER][NEUTRAL] Yeah [PII] fenose.
[AGENT][NEUTRAL] OK, so like I yes.
[CUSTOMER][NEUTRAL] How a lawyer is.
[CUSTOMER][NEUTRAL] OK, Correo
[AGENT][NEUTRAL] Alque um travajo Leona.
[CUSTOMER][POSITIVE] Oh yeah, got it, yeah, yeah.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] 3 American public life.
[CUSTOMER][NEUTRAL] He is star case which is in the recording loon inki momento inque feature.
[AGENT][NEUTRAL] And then there.
[AGENT][NEUTRAL] I they said um check day is the primeroquetinavajodesapele [PII] ventinco.
[CUSTOMER][NEUTRAL] OK, is a power no middle I check.
[CUSTOMER][NEUTRAL] Pain do nothing going to see it is a number I'll check it.
[AGENT][POSITIVE] Correct, uh mhm.
[CUSTOMER][NEUTRAL] 81 is no copy. I'll check your look on there.
[AGENT][NEUTRAL] No Io Latinaquepi um Baptist.
[CUSTOMER][NEUTRAL] Myo yes that was the bapti.
[AGENT][NEUTRAL] Mhm they masques sufficientemande saopia and la gencia they collection services and masquesufficiente.
[CUSTOMER][NEUTRAL] Yeah, no that is in a monica mucha grasses er queno and lasselo queer.
[AGENT][NEUTRAL] See the now.
[CUSTOMER][NEUTRAL] But that day I laman is on you to one more car, OK.
[AGENT][NEUTRAL] OK, no just being my American public life as in the end. bye.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] That's just see what.