AccountId: 011433970860
ContactId: ecef999b-38cc-45cd-b715-d41d812cf957
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2000 ms
Total Talk Time (AGENT): 530 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/ecef999b-38cc-45cd-b715-d41d812cf957_20250530T15:49_UTC.wav
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[AGENT][NEUTRAL] APL