AccountId: 011433970860
ContactId: ecde4c37-3409-4c15-b6b0-e580cfef4a7e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8279 ms
Total Talk Time (AGENT): 4980 ms
Total Talk Time (CUSTOMER): 5329 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/ecde4c37-3409-4c15-b6b0-e580cfef4a7e_20250529T20:18_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, my name