AccountId: 011433970860
ContactId: ecbf57e5-f9f3-43ee-80ff-8e864c31e707
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4170 ms
Total Talk Time (AGENT): 2460 ms
Total Talk Time (CUSTOMER): 239 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/ecbf57e5-f9f3-43ee-80ff-8e864c31e707_20250320T18:51_UTC.wav
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[CUSTOMER][NEUTRAL] Yes.
[AGENT][POSITIVE] Thank you for calling.