AccountId: 011433970860
ContactId: ec810801-89ba-4dfc-bc75-3d61d60fe92b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 32200 ms
Total Talk Time (AGENT): 2811 ms
Total Talk Time (CUSTOMER): 10858 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/ec810801-89ba-4dfc-bc75-3d61d60fe92b_20250506T13:31_UTC.wav
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[CUSTOMER][POSITIVE] Cool.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey, I got a question. Um, I got a, uh, a plan with y'all. I was trying to see how much would it be if I can get my, uh, my wife on my plan with me.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello hello?