AccountId: 011433970860
ContactId: ec7b0de5-5635-49d6-a22f-f3b0e6688ff4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 30659 ms
Total Talk Time (AGENT): 9261 ms
Total Talk Time (CUSTOMER): 19479 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/ec7b0de5-5635-49d6-a22f-f3b0e6688ff4_20250611T14:23_UTC.wav
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[CUSTOMER][NEUTRAL] Hi doctor.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] Uh just.
[CUSTOMER][NEGATIVE] Well she you know she just like she can't keep coming in here.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] No.
[AGENT][NEGATIVE] Disconnecting call due to no response.