AccountId: 011433970860
ContactId: ec711976-c601-44a4-bd0b-8e6aa26aa8d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 321769 ms
Total Talk Time (AGENT): 130423 ms
Total Talk Time (CUSTOMER): 119728 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/ec711976-c601-44a4-bd0b-8e6aa26aa8d6_20250611T16:26_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEGATIVE] In the end, no local research information.
[CUSTOMER][NEUTRAL] Uh, OK.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEGATIVE] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] Uh, uh, fashion mento is.
[CUSTOMER][NEUTRAL] The aceto southwest Tao curd in [PII] Florijono Cincin.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] He teleads.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mu.
[CUSTOMER][NEUTRAL] Although I here uh que via out er a verification it get confirm uh the cao.
[AGENT][NEUTRAL] In referencia.
[AGENT][NEUTRAL] As a notification [PII].
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Eto del cuaro.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] See in effecto uh a process reclamodias res the junio.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Con referencia as medical Christasi sala Margencia del West Kendal Baptist Hospital El Dia Bedibril dedos Melvite Cinco so a principalico undu de resintozola resoreststa via los cues apele pagomeneel Diatres de juio desicinco el pados and mental West Kendal Baptist Hospital.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Uh, yeah, perfect. So Loretogen.
[CUSTOMER][NEUTRAL] The uh uh but.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, yeah, and that cosita also see you know for themma con conelma Jonobuelloin.
[CUSTOMER][NEUTRAL] And do uh noma conma work was.
[AGENT][NEUTRAL] Mm, yeah yeah via resto sine embargo er alparera isertos via oest is difficult that pointmente.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Record the line secure punto. I am a poli punto.
[CUSTOMER][NEUTRAL] Uh, that's only
[AGENT][NEUTRAL] No necessa cuenta.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] See I donnota CCC.
[AGENT][NEUTRAL] OK, well, and is it?
[CUSTOMER][NEUTRAL] But like.
[AGENT][NEUTRAL] Correct. Tosiomocabi demented to informacin canoe and estaotique crea ona cuenta.
[CUSTOMER][NEUTRAL] Uh, well then I could get out of the world.
[AGENT][NEUTRAL] Coreo perola different is the loandodo de quando escoha to you own your OSC account viscojera segurado sebaira next bisque is solamente swappeido el correelectronicoque systemma iso fechana imo.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, I mean, what you don't, yeah, so, uh, lossal erao de loreciento in the west Kendal Baptist Hospital er loa, OK.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mm yeah, esos area.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] I I I know.