AccountId: 011433970860
ContactId: ec647d29-b449-4059-8a67-b7210fd4706f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3180 ms
Total Talk Time (AGENT): 2580 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/ec647d29-b449-4059-8a67-b7210fd4706f_20250507T13:46_UTC.wav
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[AGENT][POSITIVE] Thank you for calling AT [PII]. How can I help you?