AccountId: 011433970860
ContactId: ec44bfdd-6c7c-494a-8977-8e37bdd2e0eb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 282390 ms
Total Talk Time (AGENT): 179051 ms
Total Talk Time (CUSTOMER): 80324 ms
Interruptions: 1
Overall Sentiment: AGENT=1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/ec44bfdd-6c7c-494a-8977-8e37bdd2e0eb_20250516T17:13_UTC.wav
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[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Call me tacos.
[AGENT][NEUTRAL] On a Saturday.
[CUSTOMER][NEUTRAL] When Imando bourse no cureyodunai mefasal you know and.
[AGENT][NEUTRAL] And permit the pope.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] The poliodorese uno uno quadros.
[AGENT][NEUTRAL] With.
[AGENT][NEUTRAL] OK, so your your sister confirming tea.
[CUSTOMER][NEUTRAL] Ari cincotao me the uno chocinco noguerreavenia but theoremiami Floria reredo cinco inumero de le relocincorelo dressing Guarina.
[AGENT][NEUTRAL] electronicapolisa.
[CUSTOMER][NEUTRAL] Misao.
[AGENT][POSITIVE] Perfect. used to coos beneficialleinda respect to our ervios medical cerrelo relios over that.
[CUSTOMER][NEUTRAL] It's
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] At the clos beneficials and your bio they were jaques solo una guarant it's just a disclaimer that.
[CUSTOMER][NEUTRAL] Really
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See it
[AGENT][NEUTRAL] OK, when the state isoquiose momentoleinformacionallugardejia one medical una police peon.
[CUSTOMER][NEUTRAL] Er jolatao la no eso isola.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And when the momentos in bio novio queremoer in machino dean esperandoresueta de principal parabiotros clamosine Margo delanto quesa er estos to sado olais.
[CUSTOMER][NEUTRAL] No, a 2.
[AGENT][POSITIVE] OK, perfect. So cao la polia curry beneficios as sincomillares or er confiramiente cirque stevesta er in a confindo madi is as incomindola.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] What is
[AGENT][NEUTRAL] The para cerviciosawabulaos and secaola poliair as to maximo de quinientoollares or currencia.
[CUSTOMER][NEUTRAL] to
[AGENT][NEUTRAL] It's to its score uh just a visa sala sala emergen hospital er bias salogen care and caso queer as ambulatia.
[CUSTOMER][NEUTRAL] Maybe.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] No centro Rico Cerra examined the diagnostico taming in hospitalses and facilia des ambulare on the MRI itaminleinda covertura parasitta elloica doctortratamiento la la la resorbicia maximum vita salo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It's in the loose.
[AGENT][NEUTRAL] If les communiques espeleformacion de la ta sequeororita preta a contraspect fun la polio.
[CUSTOMER][POSITIVE] OK, perfect. The docelo at all on the OK, so.
[AGENT][NEUTRAL] Correct, he recorded a little information de la la jetaloque de polia er bosqueoser communicarseconosis solo lamos.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] They can.
[CUSTOMER][POSITIVE] Perfect sorry when she's in my.
[AGENT][POSITIVE] Perfect. Excellent. I.
[CUSTOMER][NEUTRAL] Yeah, I though when she's in my house.
[CUSTOMER][NEUTRAL] No, no, so I mean.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK tell me yeah yeah bye.