AccountId: 011433970860
ContactId: ebf3a068-4d34-4991-b71f-a70b3cab4691
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7710 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1952 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/22/ebf3a068-4d34-4991-b71f-a70b3cab4691_20250422T13:06_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?