AccountId: 011433970860
ContactId: ebe321f0-88bd-4c47-90bf-87ab26f4cc02
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15640 ms
Total Talk Time (AGENT): 4918 ms
Total Talk Time (CUSTOMER): 790 ms
Interruptions: 0
Overall Sentiment: AGENT=3.8, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/12/ebe321f0-88bd-4c47-90bf-87ab26f4cc02_20250512T20:33_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thanks for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon
[CUSTOMER][NEUTRAL] Hello.
[AGENT][POSITIVE] Good afternoon.