AccountId: 011433970860
ContactId: ebd8c4a9-5052-4781-a3d4-f0c471a83f25
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15439 ms
Total Talk Time (AGENT): 7650 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/ebd8c4a9-5052-4781-a3d4-f0c471a83f25_20250506T21:47_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?