AccountId: 011433970860
ContactId: ebc73131-8dbd-42a5-b17f-df0bb3ea2d7e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18120 ms
Total Talk Time (AGENT): 3510 ms
Total Talk Time (CUSTOMER): 10460 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/ebc73131-8dbd-42a5-b17f-df0bb3ea2d7e_20250603T18:11_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], my name is [PII]. Um, I need help finding out what my, uh, co-pay is and my, uh.
[CUSTOMER][NEUTRAL] For