AccountId: 011433970860
ContactId: eb7c9693-ef03-4872-9bea-c179aab4535e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 471119 ms
Total Talk Time (AGENT): 207732 ms
Total Talk Time (CUSTOMER): 192802 ms
Interruptions: 2
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/eb7c9693-ef03-4872-9bea-c179aab4535e_20250203T14:23_UTC.wav
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[AGENT][POSITIVE] Buena.
[CUSTOMER][NEUTRAL] so mean number to re rosa.
[AGENT][NEUTRAL] If you wanna you know.
[CUSTOMER][NEUTRAL] See, the polia er parliament er era hereque prear in queerencia in sil here is outpatient benefit me.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEGATIVE] Uh queposa.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Claro la polar benefiio uh here may I put the polia your numeral telephone and cakela jamaa.
[CUSTOMER][NEUTRAL] See Lapolia and there is a group numeral group over that.
[AGENT][NEUTRAL] No, a la partevajo.
[CUSTOMER][NEUTRAL] uh.
[AGENT][NEUTRAL] No, that part you said outpatient sir.
[CUSTOMER][NEUTRAL] Uh, OK, erro uno says nueve [PII] res errodos Melleoche.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, got you. One moment.
[CUSTOMER][POSITIVE] I get to listen.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] See the telephone and cakelajama so the connector.
[CUSTOMER][NEUTRAL] No [PII].
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] The person is a meerafanasiento direction re electronico.
[CUSTOMER][NEUTRAL] semiento ferrodo don ve de minovecio esos.
[CUSTOMER][NEUTRAL] He came up with that?
[AGENT][NEUTRAL] La electronico.
[CUSTOMER][NEUTRAL] The southwest the the core miramar Florida resentino [PII].
[AGENT][NEUTRAL] I got the name of or through Gmail's a different.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Yes, I get that name.
[CUSTOMER][POSITIVE] Yes yes.
[AGENT][POSITIVE] OK, good. OK, and the benefits.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah I sit guar verification the covertua no guarantee some of power glamo OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so a cave the DNA, um, beneficial the outpatient beneficials the inpatient, um, inpatients DSOsimasenlopita solo pirama de la jia and toes uh ubermohatami novecientosai is meno the diasiolopita outpatient cas me.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] What I
[CUSTOMER][NEUTRAL] You cuatromi.
[AGENT][POSITIVE] Correct, um, that's is super beneficial one, but I mean, mhm.
[CUSTOMER][NEUTRAL] Per OK.
[CUSTOMER][NEUTRAL] Yes, uh, uh, but is he help patient no I no restriction the orahora rejora no say no.
[AGENT][NEUTRAL] No, correct. Menos de diohora, so quite querara quenoses meno de dias impatients duras om ma.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh, OK. I curetaiete mio esciento uh inpatient ecuatroils out uh yeah, OK, uattromilo maximum cure.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Correct. I see.
[AGENT][POSITIVE] Correct, milo maximo.
[CUSTOMER][NEUTRAL] The preunta silodigamore er ademas de er the gamosillo tenuncopago they only examine on a nose on MRI algotinopago estra cure see yeah you sado de nerolo mecure and one is the lucio.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] See cli because see me I want MRI primero you take no say.
[AGENT][NEUTRAL] Uh, correct, as, uh, unelosi the repentes as an MRI no you gotreclamo de MRI, uh, y MRI somethingento zulare nootros paramoso ento loquereento.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Oh that's it, uh, yeah, OK, Tavian eitherue pue de la se here 1 tango or truck salmon yeah, utillilo lo el beneficio de la.
[AGENT][NEUTRAL] Javier.
[AGENT][NEUTRAL] Got it.
[CUSTOMER][NEUTRAL] Uh, yeah, OK.
[CUSTOMER][NEUTRAL] OK, whenochisima grassa and to lavertura er part deer I mean claim.
[AGENT][NEUTRAL] Yeah.
[AGENT][MIXED] Great um la no laturainoque la guarantia de pago the que the clamo porque comunosamosiel fundo no no.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] Very sad to
[CUSTOMER][NEUTRAL] Uh yeah, OK.
[CUSTOMER][NEUTRAL] You you you tengo alguna Gonzalo is a cuenta de la.
[AGENT][NEGATIVE] Uh, no.
[CUSTOMER][NEUTRAL] To me.
[AGENT][NEUTRAL] Um, see, they gonna check, put on, put on you, they have a receipt on you see.
[CUSTOMER][NEUTRAL] For
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK they're 2221.
[AGENT][NEUTRAL] And sins and all the outpatient and inpatient noloo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, exactly, uh, perestapagos queo resi you know 10 the er via yo oh [PII] paquero.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Pa
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And to his sister nolo to claro perobuo no.
[AGENT][NEUTRAL] What
[AGENT][NEUTRAL] The unico and quepadamosels and the da de febreventiquatro.
[CUSTOMER][NEUTRAL] Uh-huh. The, the one ultrasono.
[AGENT][NEUTRAL] And I go.
[AGENT][NEUTRAL] Mhm, correct, yeah, the, um, have a masque I get for that.
[CUSTOMER][NEUTRAL] See, OK, ah, when.
[CUSTOMER][NEGATIVE] No, no care.
[AGENT][NEUTRAL] 12.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] So would I make a note of that for my.
[AGENT][NEUTRAL] This is the dress.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] When del benitrehaunoquese document.
[AGENT][NEUTRAL] Um, those.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so see there beiro solo for resimo, OK.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK, tell me, tell me when my grace huh.
[AGENT][NEUTRAL] And then like grape.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] You wanna tell her good bye.
[AGENT][NEUTRAL] That's the.