AccountId: 011433970860
ContactId: eb5db60f-a3c7-4143-a9a0-c155f02065f4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45220 ms
Total Talk Time (AGENT): 21731 ms
Total Talk Time (CUSTOMER): 27981 ms
Interruptions: 1
Overall Sentiment: AGENT=1.9, CUSTOMER=1.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/eb5db60f-a3c7-4143-a9a0-c155f02065f4_20250604T14:41_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ACL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] in Berker Resources. If I give you a group number, if I give you a group number, can you tell me if the billing statements are still being emailed to a particular email address for this group?
[AGENT][NEUTRAL] Hey.
[AGENT][NEUTRAL] Sure, yeah, what's the what's the group number?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It is 256-77.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Habitat for Humanity.
[AGENT][NEUTRAL] OK, what email do you have? I can, I can tell you what email we have. We've got to go to [PII] [PII] [PII].
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] OK, accounting at [PII] [PII], yeah, that's what I have. OK, that's all I needed. Thank you so very much. I appreciate it.
[AGENT][POSITIVE] OK. You're welcome. Have a good day, OK?
[CUSTOMER][POSITIVE] Thank you. You too. Uh-huh, bye-bye. You too.
[AGENT][POSITIVE] Thanks bye bye.