AccountId: 011433970860
ContactId: eb346e67-1116-4dc6-966a-e321da136192
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 437269 ms
Total Talk Time (AGENT): 186777 ms
Total Talk Time (CUSTOMER): 153480 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/eb346e67-1116-4dc6-966a-e321da136192_20250211T18:41_UTC.wav
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[AGENT][NEUTRAL] We gonna start.
[CUSTOMER][NEUTRAL] When I.
[AGENT][POSITIVE] We wanna start this.
[CUSTOMER][NEUTRAL] Well we said.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In laios uh.
[CUSTOMER][POSITIVE] I'm thanking to [PII] I'm full time.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] El Dia de laboratory.
[AGENT][NEUTRAL] the local searching.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] OK, I'm the 45.
[CUSTOMER][NEUTRAL] So the whole thing.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] And the people like.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] Spooravor a o telephone socia.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Moses you know ultimaitoito el electronico socitapoliasenerlives.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Which is migra senor Dube you one or the other is amando porquesque for Malia a perosrelamo in respect to uh [PII] the accident.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] But no, um.
[AGENT][NEUTRAL] That the so on the.
[AGENT][NEUTRAL] So liro beneficial elsa mentioned deer sanitarque obteno state un build thetalao.
[AGENT][NEUTRAL] The ellugar esposa cerraliolos servicioser.
[AGENT][NEUTRAL] Lola is.
[CUSTOMER][NEUTRAL] is that a day?
[AGENT][NEGATIVE] On losser and er solo ellos.
[CUSTOMER][NEUTRAL] And then they look on that.
[AGENT][NEUTRAL] See you celebulo labors and samente gael mediole mandoser laboratorposa.
[AGENT][POSITIVE] O on the er solola but can use extend and este esta cuentarosa yes the applicao beneficials decordola polia.
[CUSTOMER][MIXED] OK, but I pay for.
[AGENT][NEUTRAL] It's, it's.
[AGENT][NEUTRAL] See, build the tayallela is ait build detayal.
[AGENT][NEUTRAL] The contenga cos the diagnosticos loss.
[CUSTOMER][NEUTRAL] So.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Yeah I know I'm saying, I'm saying what I see.
[CUSTOMER][NEUTRAL] Yeah a clinic.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] that one of your daughter.
[AGENT][NEUTRAL] When I
[AGENT][NEUTRAL] In memos is the police.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] The.
[AGENT][POSITIVE] solicit telephone enlivera I used and lovely as you have lous Christenes it.
[CUSTOMER][NEUTRAL] OK, so then we build the ja.
[AGENT][NEUTRAL] Correct, OK loss the diagnosticosamientos.
[AGENT][NEUTRAL] to examine.
[CUSTOMER][NEUTRAL] Well,
[AGENT][NEUTRAL] El el el diagnostics porque quelos examenes illos prosedientos solos examinees killer liar.
[CUSTOMER][POSITIVE] Yeah, perfect.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Ere clamo per se.
[AGENT][POSITIVE] I like salmon so moments can the napolisa.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The derecho ados per persona to maximo devochoor familia was a practicamentes on those whoteidoso esposa alao.
[CUSTOMER][NEUTRAL] That doesn't see on bill.
[CUSTOMER][NEUTRAL] diagnostico.
[AGENT][NEUTRAL] Correct, on build the tado con los codios de diagnostico i prose demientos.
[CUSTOMER][POSITIVE] Yeah, OK, perfect. Luego paraion in [PII] City.
[CUSTOMER][NEUTRAL] The PO box.
[AGENT][NEUTRAL] As you
[CUSTOMER][NEUTRAL] Beticuatrogenti cuento.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][NEUTRAL] OK, uh, I answer APL.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] [PII] City.
[AGENT][NEUTRAL] Correct. See, the bilo mimospo and there is no documentation for facts all sit portun introitli cuentos.
[CUSTOMER][POSITIVE] But I can oh yeah.
[CUSTOMER][NEUTRAL] I mean all the pueblo.
[CUSTOMER][NEUTRAL] Oh really.
[CUSTOMER][NEUTRAL] And anyway, you put them on the 45.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Yeah, OK, so I just have my list.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No, we're not.
[AGENT][NEUTRAL] Getting on the.
[CUSTOMER][NEUTRAL] Did I say well.