AccountId: 011433970860
ContactId: eb286708-9976-4140-8b46-41557af7583b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20479 ms
Total Talk Time (AGENT): 7611 ms
Total Talk Time (CUSTOMER): 3439 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/eb286708-9976-4140-8b46-41557af7583b_20250602T17:16_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Oh, hi, hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?
[CUSTOMER][NEUTRAL] Oh, hi, ma'am. My