AccountId: 011433970860
ContactId: eb1383f9-847f-487d-8de0-bc5bcf93156d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6559 ms
Total Talk Time (AGENT): 4689 ms
Total Talk Time (CUSTOMER): 3909 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/eb1383f9-847f-487d-8de0-bc5bcf93156d_20250424T18:09_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is.
[CUSTOMER][POSITIVE] Are, are you going? Oh, I'm so sorry.
[AGENT][NEUTRAL] How can I help you?