AccountId: 011433970860
ContactId: ead75fa0-2b13-4df8-8a90-66db68846873
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3859 ms
Total Talk Time (AGENT): 3230 ms
Total Talk Time (CUSTOMER): 980 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/ead75fa0-2b13-4df8-8a90-66db68846873_20250519T16:55_UTC.wav
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[CUSTOMER][POSITIVE] Good afternoon.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?