AccountId: 011433970860
ContactId: ead46774-62e8-4daa-9ca1-e65b08aa21a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 225429 ms
Total Talk Time (AGENT): 110006 ms
Total Talk Time (CUSTOMER): 97188 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/18/ead46774-62e8-4daa-9ca1-e65b08aa21a3_20250618T13:53_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] That's about American public life. I mean I'm just [PII].
[CUSTOMER][NEUTRAL] See, one of the abuita remisis the plan conte uh nose security can ID or group number.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] can say Ooero.
[AGENT][NEUTRAL] Um, no los numerals abajo is a polia certificate in a numerals.
[CUSTOMER][NEUTRAL] No no a kid is in hospital or outpasing.
[AGENT][NEUTRAL] Uh-huh, I see.
[AGENT][POSITIVE] Mhm. I love.
[CUSTOMER][NEUTRAL] OK, settle those. OK, set those, say 0.
[CUSTOMER][NEUTRAL] Cincores Ocho M as [PII] L as Loisiete.
[AGENT][NEUTRAL] In sima.
[CUSTOMER][NEGATIVE] Setre de loss.
[AGENT][NEUTRAL] In directione electronico.
[CUSTOMER][NEUTRAL] Cinto [PII] retreochocuatro eel [PII] [PII].
[AGENT][NEGATIVE] come on you.
[CUSTOMER][NEUTRAL] OK, if they help plan novel that the the gap you think of um.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] Una que uh uyenque or emergency or queer tengogolatareta or que pagaro will clingote or sin pagara lopitaretamente.
[AGENT][NEUTRAL] Sierrasa laosjeta la primarioacommosecondaria um napolisaasaa clinica do gencias emergencia le cureciento sincuenta lasora.
[CUSTOMER][NEUTRAL] OK.
[AGENT][MIXED] Benefiso the outpatients, um, no guarants beneficiostas clamo.
[CUSTOMER][NEUTRAL] OK. I.
[CUSTOMER][NEUTRAL] Yes I precaia.
[AGENT][NEUTRAL] See porque vasema compliccasino presentlaquesela claacion porque mossocumentos.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK, no tenguratajetacommilo.
[AGENT][POSITIVE] OK, perfect. I see. Algoma.
[CUSTOMER][NEUTRAL] Norado.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Are you limited para gap the
[CUSTOMER][NEUTRAL] Are you limited or?
[CUSTOMER][NEUTRAL] Or um mamohaan.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] So we lara la polidos beneficisel in hospital easing res um sistan desiochora to malebrasta says meantrecientos in cuentaolares yesesoranolepa garcicomunda do copago.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Elotro beneficial the outpatient cure as a recientosincuentaoria yes so parasitona clinica deurgencia is culpe um Imergencia uni on the entre sale miss mola oiba on MRI CT scan theapiaya laboratorios Tamien unromiento noicina del medicotelle cure solo loquenovacuesiva una consultaloubre.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh, OK, OK. Carry winters.
[CUSTOMER][POSITIVE] For mucha gracia.
[AGENT][NEUTRAL] Seena Paso India being at American Public life. bye.
[CUSTOMER][NEUTRAL] You want me. OK, bye-bye.
[CUSTOMER][NEUTRAL] OK, bye.