AccountId: 011433970860
ContactId: ea4b8005-ab54-4435-aab9-27b297ba0f70
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 370079 ms
Total Talk Time (AGENT): 188364 ms
Total Talk Time (CUSTOMER): 140065 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/ea4b8005-ab54-4435-aab9-27b297ba0f70_20250109T19:15_UTC.wav
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[AGENT][POSITIVE] Moses gracias apelemiamaliqueriarte.
[CUSTOMER][NEUTRAL] I can see um [PII] estoyendaapiaya um pera representa la latajeta.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Hm
[CUSTOMER][NEUTRAL] I say I don't feel.
[AGENT][NEUTRAL] Eo de la polio.
[CUSTOMER][NEUTRAL] Yeah, um, a group, the group number or?
[AGENT][NEUTRAL] The outpatient hospital certificate?
[CUSTOMER][NEUTRAL] Outpatient and outpatient is uh 0 those cases.
[CUSTOMER][NEUTRAL] Simple dress?
[CUSTOMER][NEUTRAL] Uno Treos.
[CUSTOMER][NEUTRAL] LA O.
[AGENT][NEUTRAL] Does say single trace on tra dose is numerals.
[CUSTOMER][NEUTRAL] numeral de la poli outpatient cerodores Cincotres uno resos Melleo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Graciasmos see almost dead.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Gracias senor senor Torres pue era la echelosmiento e la rexion de la casa.
[CUSTOMER][NEUTRAL] Mhm. I'll answer in [PII].
[AGENT][NEUTRAL] I call us email limited the telephone for hours.
[CUSTOMER][NEUTRAL] [PII] um travajo or personal I think.
[AGENT][NEUTRAL] It's a yahoo.
[CUSTOMER][NEUTRAL] OK, [PII].
[AGENT][NEUTRAL] Yeah no the teleport.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] And Nida, that's a lifanil.
[CUSTOMER][NEUTRAL] A reocincoieta rose quattro 98.
[AGENT][NEUTRAL] OK, the name was O numeral and was systemma anda contres vicinco este neisitambos cambiello.
[CUSTOMER][NEUTRAL] Uh, the resincote quatro safe qua.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] In the res vein sietecu face quarantine nve painting no es bueno.
[CUSTOMER][POSITIVE] No, no stress Rosin, no stress, no stress rocinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Sita Quattrofai quattro.
[AGENT][NEUTRAL] OK. You look I be.
[AGENT][NEUTRAL] Yes, it is for theapia.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See therapy or physical.
[AGENT][NEUTRAL] OK, is there any beneficials in the the police support therapy or physical is they say the kwondo.
[AGENT][NEUTRAL] Uh, preino Laerte de Api Eli.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh la pus la pajina web pero esteparea canola is the super que consultado porquemenpado el seuro it's not make the dollars.
[CUSTOMER][NEUTRAL] That's a mono.
[AGENT][NEUTRAL] T
[CUSTOMER][NEUTRAL] She get nola non consultant, not all of it.
[CUSTOMER][NEUTRAL] It's a paladomo cuatro cinco meal.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Uh la facilidad and the paterapia amanda relamour and Soros.
[CUSTOMER][NEUTRAL] Pardon?
[AGENT][NEUTRAL] Ecuando la facilita don the Luiser on the physical.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A isvana klamopo is said.
[AGENT][NEGATIVE] And a sore throat.
[CUSTOMER][NEUTRAL] Er, no, no, no, no pagado pagado strap from a saltang ma.
[AGENT][NEUTRAL] OK, OK.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] The queculoquepagadora clubbing lava.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] CCC, OK Dea gracias. OK, Oramo neitamos unaactura detayada neteacttua necessita the corticos de diagnosticos.
[AGENT][NEUTRAL] I procermientos.
[AGENT][NEUTRAL] It is de la facilitat on the on theapia.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEGATIVE] I didn't pay there.
[CUSTOMER][POSITIVE] To promiento yeah.
[AGENT][NEUTRAL] Mhm Itaitamos on a copi deluxicacion del beneficio de la segures principalor carafe.
[AGENT][NEUTRAL] Inesca on their beneficial necesita.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh, Ensignoros and a soros que la sigurs or que canidad applico pursuilioppago origur for carafe.
[CUSTOMER][NEUTRAL] OK, for example, in.
[CUSTOMER][NEUTRAL] It's the por queer la segurola ella cartel seguro.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] The reciable no no podemospagar the solemented del receiver necessitamos exacion del conquistas principal.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, United Healthcare.
[AGENT][NEUTRAL] OK, and those necessity it a website the united for carafeture a on a copy of the election del beneficials.
[CUSTOMER][NEUTRAL] Ah, OK.
[AGENT][NEUTRAL] It amend the sesitamosesura de del provedor concordios de diagnosticosi prosemientos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK. Mhm.
[AGENT][NEUTRAL] What is the material in your website?
[AGENT][NEUTRAL] Lean through my film.
[CUSTOMER][POSITIVE] OK, perfect. Mhm yeah, OK, which gracias.
[AGENT][NEUTRAL] This and that.
[CUSTOMER][NEUTRAL] No, it's just totally.
[AGENT][POSITIVE] Gracious for ale India.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] That just see one now.
[AGENT][NEUTRAL] Bye bye.