AccountId: 011433970860
ContactId: e9ff189b-9542-4af4-afb3-bea059b28c67
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 285359 ms
Total Talk Time (AGENT): 132262 ms
Total Talk Time (CUSTOMER): 105829 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/e9ff189b-9542-4af4-afb3-bea059b28c67_20250312T20:30_UTC.wav
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[AGENT][NEUTRAL] We want Saturdays to augusto.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] We wanna talk the numbers that you're and they pay them.
[AGENT][NEUTRAL] When Saturday come up the other.
[CUSTOMER][NEUTRAL] The me numeral the member the individual a number of members.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] P [PII].
[CUSTOMER][NEUTRAL] Thing going.
[CUSTOMER][NEUTRAL] Tino.
[AGENT][NEUTRAL] Per.
[CUSTOMER][NEUTRAL] Get a number of the group.
[AGENT][NEUTRAL] No, solamentea was.
[AGENT][NEUTRAL] [PII] of.
[CUSTOMER][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] The rere in south bueno [PII] rere uno chose.
[AGENT][NEUTRAL] So [PII].
[CUSTOMER][NEUTRAL] He chose doo.
[AGENT][NEUTRAL] you know demo is electronico sociopolisa.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Sergio Guillo Mario Ve dose aroa life.
[AGENT][NEUTRAL] Just my just for confirmation in the other way.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Unavanucle the unava contra roses and controls.
[AGENT][NEUTRAL] OK, and piano.
[AGENT][POSITIVE] Peroa was beneficios.
[AGENT][NEUTRAL] And the circus is beneficial [PII] was the ques to er a verification the cover to guarantee a disclaimer lie.
[AGENT][NEUTRAL] Elapoliaari gas and lasipago gua quelique de segu principals squistai.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] [PII] maximo de ocho milkinginolare alao.
[AGENT][NEGATIVE] No respect this information.
[CUSTOMER][NEUTRAL] People.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Metalciendo dela el seurocure elocheapocientosciento that of merola.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, and also colon.
[AGENT][NEUTRAL] SCS loqueo Fernandez uno gap con apple part principal performance and being reclass pretauna system is los beneficios la to communicates.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Your end.
[AGENT][NEUTRAL] I guess
[AGENT][NEUTRAL] Is it a police system?
[CUSTOMER][NEUTRAL] Because I think I see that's a here.
[AGENT][NEUTRAL] Cesar Fernandoativativa part del primero de noviembres in cuatro.
[CUSTOMER][NEUTRAL] Them to make a.
[AGENT][NEUTRAL] service on uh certifical deception des disinformation sine embargo tambienustelo portuia detrana resit linea lena jeta secure punto I am a public punto crea ona cuenta sotros I used the raverloquesus benefici.
[CUSTOMER][NEUTRAL] Oh, OK, mucha gras.
[AGENT][NEUTRAL] Is gonna you know Fernandez.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Get the put.