AccountId: 011433970860
ContactId: e9fcec1d-6a86-4d37-a111-e6d262625868
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 281779 ms
Total Talk Time (AGENT): 104532 ms
Total Talk Time (CUSTOMER): 136729 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.5, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/e9fcec1d-6a86-4d37-a111-e6d262625868_20250408T12:46_UTC.wav
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[AGENT][NEUTRAL] When I say my American public life, you know is Monica.
[CUSTOMER][NEUTRAL] See Monica went to see it er problema que cucala conquest pavese unattura you tell no candare puetaloquemana de la faturaqueselban 73.
[CUSTOMER][NEUTRAL] Area la conoeomi molemandaroaatura the rein like a mandala the collection the domiitreeuna the quarantidos in cuente cuatro queue the vente de maso de estteano.
[AGENT][NEUTRAL] OK, you call and number the police.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Er, like a lain.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] 00 those uno.
[CUSTOMER][NEUTRAL] Quadrocho.
[CUSTOMER][NEUTRAL] Cincoros.
[CUSTOMER][NEUTRAL] Quatro Melle Ocho.
[AGENT][NEGATIVE] It's to fetching nothing in the hour.
[CUSTOMER][NEUTRAL] Eerie.
[CUSTOMER][NEUTRAL] So [PII]
[CUSTOMER][NEUTRAL] You know I think those are tao.
[AGENT][NEUTRAL] Is the number telephone?
[CUSTOMER][NEUTRAL] Ceto say uatrodiis cinco [PII] quadro.
[AGENT][NEUTRAL] In medijoque build the question of rela fecha the serio.
[CUSTOMER][POSITIVE] Uh ernero ventitre.
[AGENT][NEUTRAL] And the roosisolo no laboratorio.
[CUSTOMER][NEUTRAL] When is a faturo ain the domici.
[AGENT][NEUTRAL] I see, I don't know the name of glamo but it's a fetch her.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So tinelatura des pole aldos mitres perotenemorelamo is the sifio estela de exion conneos a verasanallugar correcto porque quino 10 para paraques mhm.
[CUSTOMER][NEUTRAL] Yeah I mean what?
[CUSTOMER][NEUTRAL] But what I mean?
[CUSTOMER][NEUTRAL] [PII] of geos to informlebas I don't informacion.
[AGENT][NEUTRAL] Para esposo tenemolaratoyos pros no.
[CUSTOMER][NEUTRAL] Theta of aura.
[CUSTOMER][NEUTRAL] [PII] la fadurote howrami.
[AGENT][NEGATIVE] Sisse momento Comola manor facts porcorreo command la reclamacion.
[CUSTOMER][NEUTRAL] A pasaolafaturo.
[CUSTOMER][NEUTRAL] I, no say, no say, OK, I mean you got me be out.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] No semola in sila maamorcorreoqueso silo manor facts and loave paramanana.
[AGENT][NEUTRAL] So the pende comolomandaro.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And it's in the Impola collection.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Simosa reclamonomos almos. So it used to viranquereclamonosos lod facts nosya manana naar versus la reclamacion opuede and scrivisenochapajina the website uh yeah puelo la [PII].
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] See that corredo you tellyfas para loan reta.
[AGENT][NEUTRAL] Sitra de la tartane um vine for numeral the facts stelarexion.
[CUSTOMER][NEUTRAL] Yeah, OK, tell you, you know where I'm on the, you know where I am at the moment.
[AGENT][NEUTRAL] CID school Algoma.
[CUSTOMER][NEUTRAL] No, yeah, it's a to.
[AGENT][NEUTRAL] OK, but when the system I'm at American Public Life.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] See a man bye bye.