AccountId: 011433970860
ContactId: e9ed032c-c1ca-479d-b5f1-b576ddf4ec8f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50720 ms
Total Talk Time (AGENT): 17499 ms
Total Talk Time (CUSTOMER): 29856 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/e9ed032c-c1ca-479d-b5f1-b576ddf4ec8f_20250602T19:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL this is [PII].
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII]. Actually I got your email and I see it's taking me to a new website, but I put in my password I've always used and my email address I've always used, but it's not letting me go anywhere. Do I need to, uh, do I need to start over and just, uh, open a new account or something?
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Yes, so they completely um removed all the old accounts um and so you have to set up a new account with your email address.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So I hit create our OSC account is that what it is?
[AGENT][NEUTRAL] Now,
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright, so I guess I gotta go through this, OK, alright, thank you.
[AGENT][NEUTRAL] Of course bye bye.
[CUSTOMER][NEUTRAL] Bye.