AccountId: 011433970860
ContactId: e9e4bdde-3f8e-4a3f-b0d4-72366427c902
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 7760 ms
Total Talk Time (AGENT): 2109 ms
Total Talk Time (CUSTOMER): 5481 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/15/e9e4bdde-3f8e-4a3f-b0d4-72366427c902_20250415T16:50_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thank you for calling ATO.
[CUSTOMER][NEUTRAL] Secondary alright let me get.
[CUSTOMER][NEUTRAL] Hello?