AccountId: 011433970860
ContactId: e9b7dadd-6b7d-4d12-bbdc-8e0d05fa4fc4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 426390 ms
Total Talk Time (AGENT): 144845 ms
Total Talk Time (CUSTOMER): 258335 ms
Interruptions: 6
Overall Sentiment: AGENT=0.6, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/e9b7dadd-6b7d-4d12-bbdc-8e0d05fa4fc4_20250502T14:36_UTC.wav
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[AGENT][NEUTRAL] But graciapelela.
[CUSTOMER][NEUTRAL] I mean Jesus.
[AGENT][NEUTRAL] You come to the other.
[CUSTOMER][NEUTRAL] Me thetadopolia neo momentomotara or they wanna confusion the podo says.
[CUSTOMER][NEUTRAL] The whole
[AGENT][NEUTRAL] The Jose uh-huh.
[CUSTOMER][NEUTRAL] So hello and to say.
[CUSTOMER][NEUTRAL] They
[CUSTOMER][NEUTRAL] So those, those days.
[CUSTOMER][NEUTRAL] Tres rese.
[AGENT][NEUTRAL] OK, telephone and connect.
[CUSTOMER][NEUTRAL] Si Jose Donno Cinco.
[CUSTOMER][NEUTRAL] Well, I say here.
[AGENT][NEUTRAL] My prior fas as simiano er re electronic organ senorhuerta.
[CUSTOMER][NEUTRAL] 0 Cinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I mean.
[CUSTOMER][NEUTRAL] Yeah, don't thing of the [PII] or then or [PII] so.
[AGENT][NEUTRAL] OK, um, [PII].
[CUSTOMER][NEUTRAL] You know, you know.
[CUSTOMER][NEUTRAL] Yeah with uh [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, let me say I feel normal.
[CUSTOMER][NEUTRAL] See before.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] A number of those from [PII], they won't see the world.
[AGENT][NEUTRAL] OK. Yes, yes.
[AGENT][NEUTRAL] OK, so you that was [PII] and it the momentiva [PII] mhm yeah.
[CUSTOMER][NEUTRAL] Beta
[CUSTOMER][NEUTRAL] The couple are on.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] and again you know.
[AGENT][NEUTRAL] Mm yeah.
[CUSTOMER][NEUTRAL] Belia.
[CUSTOMER][NEUTRAL] On theola is loco.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] Eos and playador sapola formedos and pleadorchiso sojono.
[CUSTOMER][NEUTRAL] They want to
[CUSTOMER][NEUTRAL] But uh obviously to fish.
[AGENT][NEGATIVE] No seguro i um laverda no tengua cantida specifica porquejurupo po quebrava and no nosea individuales to groups esto tao so.
[CUSTOMER][NEUTRAL] No, I'm supposed to do it today.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Was a group the no, no, a group of number or the number of.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] The the own the own.
[AGENT][POSITIVE] Go get those
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK, and to say etalial beneficiara queoon I'm gonna part loquenomaguri I mean.
[AGENT][NEUTRAL] Ela you dedui copaseguo seguro primario correto.
[CUSTOMER][NEUTRAL] Or primario come on on and on.
[CUSTOMER][NEUTRAL] Mega and don't say etabolia and then they go get a tata persona salo.
[CUSTOMER][NEUTRAL] Una compania cone canola solicita or.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct. Correct, yes.
[AGENT][NEUTRAL] Um, me on the cincos and pilados parapodera quita polisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] beneficial beneficial.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It included I mean here to it and I'm in my body.
[CUSTOMER][NEUTRAL] And they found public school there called a poli.
[AGENT][NEUTRAL] 5 commo de laublica 15.
[CUSTOMER][NEUTRAL] Also, no, no like cula no elmalamali guy Miami.
[CUSTOMER][NEUTRAL] Public a public public uh aula well as a school board soma.
[AGENT][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] So Miamimali nose.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Right
[CUSTOMER][POSITIVE] Oh, you get to beneficial about this so beneficial.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's up so.
[CUSTOMER][NEUTRAL] The beneficista.
[AGENT][NEUTRAL] But yeah the on the on the hala compania so cuando de jala compania loquetalorados is the terminal silla polia um let me see no a grouppo de Miami Dadettoco tienne.
[CUSTOMER][NEUTRAL] But on the other and all.
[CUSTOMER][NEUTRAL] no.
[AGENT][NEUTRAL] See this.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Bla blaming afro whatever didn't know because see joola and lass and you know.
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] OK, ma'am, but my to it now.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] on the show.
[AGENT][NEUTRAL] And then I.
[CUSTOMER][NEUTRAL] And no, no, because in the boy I said when I'm so no I think you know if I do say I kill it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh no, see, see, no, no, no, not one individuales.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah, they put that what you're saying no no no you you grasaluper the the the une or or the the poos also.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes, he is.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, OK.
[AGENT][POSITIVE] Yes, then I like a thing like that.
[CUSTOMER][NEUTRAL] You