AccountId: 011433970860
ContactId: e98a5dc7-7287-4128-9d93-a9a7604928e9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 251020 ms
Total Talk Time (AGENT): 72017 ms
Total Talk Time (CUSTOMER): 85833 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/e98a5dc7-7287-4128-9d93-a9a7604928e9_20250304T21:33_UTC.wav
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[AGENT][POSITIVE] We're gonna start this gusto.
[CUSTOMER][NEUTRAL] See when I saw the number.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] The *** on the.
[CUSTOMER][NEGATIVE] And like go to the [PII] they or no no problem that you don't get you know get it's a pana. I don't get to the next but I didn't a link to be oh you know you don't I.
[CUSTOMER][NEUTRAL] Uh, well I said I'll account for the.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] They get you out.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][POSITIVE] And I'm, I'm going to the future.
[CUSTOMER][NEGATIVE] Yeah I mean I go with my like piss off.
[CUSTOMER][NEUTRAL] Oh,
[AGENT][NEUTRAL] Ulata, the American public life, the apele.
[CUSTOMER][NEUTRAL] And then.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Who.
[CUSTOMER][NEUTRAL] No, yeah, uh, [PII].
[AGENT][NEUTRAL] Who's in the no no no no somos American public life insurance.
[CUSTOMER][NEUTRAL] Yeah I'm the same.
[CUSTOMER][NEUTRAL] He is.
[AGENT][NEUTRAL] OK contrast system.
[CUSTOMER][NEUTRAL] You.
[CUSTOMER][NEUTRAL] People get you get to know.
[AGENT][NEUTRAL] Yes [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That's
[AGENT][NEUTRAL] Per.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] how that.
[AGENT][NEUTRAL] [PII]?
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Have you ever had data?
[CUSTOMER][NEUTRAL] No, no, no. K R [PII]
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] R [PII] R [PII]
[AGENT][NEUTRAL] Sinsin no no no no.
[AGENT][NEUTRAL] Hi there?
[CUSTOMER][NEUTRAL] No, OK, I I.
[CUSTOMER][NEUTRAL] You people
[CUSTOMER][NEUTRAL] They are.
[AGENT][NEUTRAL] Oh, they are either that. OK.
[CUSTOMER][NEUTRAL] Why you got?
[AGENT][NEUTRAL] Car.
[AGENT][NEUTRAL] No polio sotros can pay cabaero contact departamento recursoumanos oil personal kimane informacion de los seguro medisa travajorejo.
[CUSTOMER][NEUTRAL] OK, that's the new amount.
[AGENT][NEUTRAL] Getting.
[CUSTOMER][NEUTRAL] Yeah.