AccountId: 011433970860
ContactId: e97a1886-9067-4f9b-bc12-c72f86041142
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8119 ms
Total Talk Time (AGENT): 3799 ms
Total Talk Time (CUSTOMER): 258 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/12/e97a1886-9067-4f9b-bc12-c72f86041142_20250212T16:24_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Right.