AccountId: 011433970860
ContactId: e9547412-1700-4110-8b84-e6647f45788d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 71430 ms
Total Talk Time (AGENT): 16392 ms
Total Talk Time (CUSTOMER): 28000 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/e9547412-1700-4110-8b84-e6647f45788d_20250613T15:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII].
[CUSTOMER][NEUTRAL] Hey, good morning, this is [PII]. Could you bring up, uh, a group number 241-77241777?
[AGENT][NEUTRAL] OK. And how can I help you?
[CUSTOMER][NEUTRAL] I'm just, uh, confirming the amount of employees on. I have one person to take off, which I'll send you. Do you do you still show somebody by the name of [PII] on there?
[AGENT][NEUTRAL] Let me
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Let's look.
[AGENT][NEUTRAL] Sorry, give me just a second.
[AGENT][NEGATIVE] I'm not finding them.
[CUSTOMER][NEUTRAL] OK, you don't see the group or you do?
[AGENT][NEUTRAL] No, I see the group. I'm not finding [PII].
[CUSTOMER][NEUTRAL] OK, who are you showing on the plan?
[AGENT][NEUTRAL] It looks like.