AccountId: 011433970860
ContactId: e94e310e-effc-4579-8373-82a0a5b345be
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 412670 ms
Total Talk Time (AGENT): 128327 ms
Total Talk Time (CUSTOMER): 150290 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.6, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/e94e310e-effc-4579-8373-82a0a5b345be_20250207T16:46_UTC.wav
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[AGENT][NEUTRAL] And I just being on American public life and I'm [PII].
[CUSTOMER][NEUTRAL] Uh, mm to Nombres [PII] is this.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] This [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] See myosha again.
[CUSTOMER][NEUTRAL] No, are you in.
[AGENT][NEUTRAL] OK, not your mother.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] But on um on um.
[CUSTOMER][NEUTRAL] The line of
[CUSTOMER][NEUTRAL] Mm Jootra personae the race as a revision.
[CUSTOMER][NEUTRAL] Uh Romeo.
[CUSTOMER][NEUTRAL] Pacercus el baptiya collection.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For game is beneficial not for an applicas la cuenta.
[AGENT][NEUTRAL] a look for you know one of the policy.
[CUSTOMER][NEUTRAL] Comma.
[AGENT][NEGATIVE] So no.
[CUSTOMER][NEUTRAL] polio erro unanue unodos iete unodos.
[AGENT][NEUTRAL] Now repeat the number of the account.
[CUSTOMER][NEUTRAL] Crono Nue uno dosiete unos.
[AGENT][NEGATIVE] It's a no.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Do socho oh no why I say 0.
[AGENT][NEGATIVE] It's not.
[CUSTOMER][NEUTRAL] 616talion.
[AGENT][NEUTRAL] Jo umuia Ndari.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, so I barrios um.
[AGENT][NEUTRAL] The rease or loan.
[AGENT][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Siloquesancor in the hospital is er is a circuertaorga totes.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] for.
[CUSTOMER][NEUTRAL] Do you understand
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] You understanding beyond the collection or to certain title is contained.
[CUSTOMER][NEUTRAL] Moses on.
[AGENT][NEUTRAL] Everything we know the west Koapist and on the pagamos. Is not loss sciento sincuenta yeslopepago.
[AGENT][NEUTRAL] And soura que villa de lospitao Guanjore un medical.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No, a Baptist Health Medical Group.
[CUSTOMER][NEUTRAL] It is a collectionmimand.
[AGENT][NEUTRAL] Medical, OK, medical group.
[CUSTOMER][NEUTRAL] Coma.
[AGENT][NEUTRAL] Um, I think C Baptist medical group.
[AGENT][NEUTRAL] the medical equal.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No labonica cuenta get your recivi for no baptist.
[CUSTOMER][NEGATIVE] You know so sore nose.
[AGENT][NEUTRAL] See I numb the logo so it's a cuenta ta pagada el residoreque medi.
[CUSTOMER][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] fuel total del de loquela clinica.
[AGENT][NEUTRAL] Um, no clinic islepagosoloqueque Mario pago.
[CUSTOMER][NEUTRAL] Quanto is is eskenotecuchoendo.
[AGENT][NEUTRAL] OK, no, um, the nuevotele no.
[CUSTOMER][NEUTRAL] The pue lay persona.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] cuando.
[CUSTOMER][NEUTRAL] Go.
[AGENT][NEUTRAL] questa cuando ok, I queenende.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Um, OK, is NLP es and no del medico N I NLP.
[CUSTOMER][NEUTRAL] ya.
[AGENT][NEUTRAL] And no no puedo suevo no persona espanol.
[CUSTOMER][NEUTRAL] It's.
[AGENT][NEGATIVE] travajado problem.
[CUSTOMER][NEUTRAL] Apenaenest moment Olympiascha.
[CUSTOMER][NEUTRAL] Talbe me speaker ski speaker the fronton so on my horse.
[AGENT][NEUTRAL] No Latin speaker, no Latin in the speaker.
[CUSTOMER][NEUTRAL] I I don't see leosis at the entre on and borcouneco.
[CUSTOMER][NEUTRAL] OK, and el el monto quis.
[AGENT][NEUTRAL] Sciento sincuenta is loque.
[AGENT][NEUTRAL] So Mario is on.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] Scientosincuenta.
[AGENT][NEUTRAL] 60.
[CUSTOMER][NEUTRAL] Cincosero.
[AGENT][NEUTRAL] Cincociento sincuenta.
[CUSTOMER][NEUTRAL] Scientosincuenta
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Mm?
[CUSTOMER][NEUTRAL] Come.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Do that
[CUSTOMER][NEUTRAL] Which one the 391, the 1000.
[CUSTOMER][NEUTRAL] you know
[CUSTOMER][NEUTRAL] But there was
[CUSTOMER][NEUTRAL] Yeah