AccountId: 011433970860
ContactId: e93c5a2b-28cf-4e59-a16b-3e94e5009324
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 68949 ms
Total Talk Time (AGENT): 9707 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/e93c5a2b-28cf-4e59-a16b-3e94e5009324_20250109T23:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][POSITIVE] Thank you for calling ATL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?