AccountId: 011433970860
ContactId: e8e5644f-e186-4f13-b7f7-c90eee1564fe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 183899 ms
Total Talk Time (AGENT): 7519 ms
Total Talk Time (CUSTOMER): 15780 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/17/e8e5644f-e186-4f13-b7f7-c90eee1564fe_20250417T14:05_UTC.wav
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[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, this is him.
[AGENT][NEUTRAL] If you disappear.
[CUSTOMER][NEUTRAL] Hi can
[CUSTOMER][NEUTRAL] Hi um I'm calling regarding uh a specific group. I just need to make sure they're active.
[AGENT][NEUTRAL] OK, that's.
[CUSTOMER][POSITIVE] Oh, it's really hard to hear you. I'm so sorry.
[AGENT][NEUTRAL] Do you have the first number?
[CUSTOMER][NEUTRAL] Yes, it's [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello?