AccountId: 011433970860
ContactId: e8b9b466-a1ef-4ed1-a448-8be34f97612b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5300 ms
Total Talk Time (AGENT): 4131 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/e8b9b466-a1ef-4ed1-a448-8be34f97612b_20250306T18:41_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?