AccountId: 011433970860
ContactId: e88faaf5-3f48-4007-ab19-9147e7f5596d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 217410 ms
Total Talk Time (AGENT): 100952 ms
Total Talk Time (CUSTOMER): 81737 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/e88faaf5-3f48-4007-ab19-9147e7f5596d_20250514T21:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] Hello when I said the er you don't go else what do I say preta.
[CUSTOMER][NEUTRAL] Yeah you know.
[AGENT][NEUTRAL] OK, and the police are gonna pays the other way.
[CUSTOMER][NEUTRAL] Perodosincuento nue uno Ocho.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] Ma.
[CUSTOMER][NEUTRAL] Perodos in cuento.
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] The errodos.
[CUSTOMER][NEUTRAL] Eh?
[AGENT][NEUTRAL] Nombresse.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So [PII] confiromeo e o telera.
[CUSTOMER][NEUTRAL] The doseinco I mean.
[CUSTOMER][NEUTRAL] Dire quiento sincuenta no sincuento batamenoreta cuadrarere unodo say [PII] the also say resincuenticie oceanticuatroentio.
[AGENT][NEUTRAL] you know democracy and electronico are socioapolisa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Just my grass [PII], one of the other just on the porque rose to ela part principal.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, OK, I see.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It is the roseare supplementalo mass commogala la partele principal sanda com spa oka.
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] Useleeslico I questa seguro supplemental or no down nole have the uniform cirque.
[CUSTOMER][NEUTRAL] Well so so no I am in a primerobien.
[AGENT][NEUTRAL] La cuenta [PII] questapoliacure de pue de principalos and no novamosapagar and poos insta de pue queseguro la partequeren applique doipago okoguzaervicio medical tea.
[AGENT][NEUTRAL] Into loqueo singer is and reclamoseguro principal primero cuandoseguro principales contested aos logostin and semimo reclass calling foracion de seguro paraquinopodamosel el restante paraservis.
[CUSTOMER][NEUTRAL] I this is the principal.
[AGENT][NEUTRAL] Uh yes.
[CUSTOMER][NEUTRAL] Yeah, OK, OK, I mean, it's a lot.
[AGENT][NEUTRAL] I'm [PII].
[CUSTOMER][POSITIVE] No, no, totally in good acting.
[AGENT][NEUTRAL] Getting.