AccountId: 011433970860
ContactId: e839c414-7bbf-426c-b25e-fcc9dcfb5db1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 816369 ms
Total Talk Time (AGENT): 228220 ms
Total Talk Time (CUSTOMER): 303632 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/e839c414-7bbf-426c-b25e-fcc9dcfb5db1_20250102T19:08_UTC.wav
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[AGENT][POSITIVE] We we gonna start this gracias Paar apelemiamoliarte.
[CUSTOMER][NEUTRAL] Oh that's a cordero ester like for mamipolitanova.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They they they don't I don't think.
[CUSTOMER][NEUTRAL] He said he goes about the one choose I choose, choose for you come on.
[CUSTOMER][POSITIVE] OK, thank you.
[CUSTOMER][NEUTRAL] It's the.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Then you only.
[CUSTOMER][NEUTRAL] If they were.
[CUSTOMER][NEUTRAL] Yeah how many that momento er bono carino my number there is a phone there is a cordedo commotetaojamoquenos me no and no brino so beneficial que noos la comp I don't he so basi in the nuevo.
[CUSTOMER][NEUTRAL] Er meta problem in a web it and poolajeta no no jeta.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, conguo pueroidartee puerobucal la polio con numero desuguro Social sarian.
[CUSTOMER][NEUTRAL] OK, no sin.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] city.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sein.
[AGENT][NEUTRAL] OK, grass. OK, Modita Bavor.
[CUSTOMER][NEUTRAL] Um
[AGENT][NEUTRAL] Equalila penacimiento they said.
[CUSTOMER][NEUTRAL] S M
[CUSTOMER][NEUTRAL] But then this is I mean 199.
[AGENT][NEUTRAL] OK, graillarexion.
[CUSTOMER][NEUTRAL] So the [PII].
[AGENT][NEUTRAL] OK, that is equalis limited the telephony.
[CUSTOMER][NEUTRAL] No no.
[CUSTOMER][NEUTRAL] [PII] [PII]
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Email.
[CUSTOMER][NEUTRAL] Uh, one thing of the person lai er.
[AGENT][NEUTRAL] It
[AGENT][NEUTRAL] Comorefire is.
[AGENT][NEUTRAL] Uh, no, in [PII] coin is the Nemos.
[CUSTOMER][NEUTRAL] OK, but meal [PII].
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Yeah it's [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] It follows this place the [PII].
[CUSTOMER][NEUTRAL] Per
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] Aroba
[CUSTOMER][POSITIVE] Establishing. Amen.
[AGENT][NEUTRAL] OK, glasses
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] The police effective effective [PII] Betiuattro.
[AGENT][NEUTRAL] In [PII] de la Paisa [PII].
[CUSTOMER][NEUTRAL] Mhm. Yeah.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I do encuentati.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] retires onodos.
[AGENT][NEUTRAL] APN so no pull the asset on a quentin in their website forque noted the names on email.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And if not the.
[AGENT][NEUTRAL] Mhm yeah where I'll read the.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] [PII] cuenta.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Give me a preonto. It was to acommo cordero concincamocorde.
[AGENT][NEUTRAL] Eskomo Yaritza [PII], F [PII] R Fonseca.
[CUSTOMER][NEUTRAL] One second. OK.
[CUSTOMER][NEUTRAL] Yeah, but I'm just not.
[AGENT][NEUTRAL] Too es cordero espacio Fonseca.
[CUSTOMER][NEUTRAL] The it just say a numeral deino to er prefer depoga and
[AGENT][NEUTRAL] It to you.
[CUSTOMER][NEUTRAL] And in the middle.
[AGENT][NEUTRAL] The Social.
[CUSTOMER][NEUTRAL] I know I know the police. I know, yeah, OK, yeah I know.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But don't sing on on.
[AGENT][NEUTRAL] So
[CUSTOMER][NEUTRAL] It's a [PII].
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yes that such a thing.
[CUSTOMER][NEUTRAL] no [PII] queer loss ok I met at me.
[AGENT][NEUTRAL] In [PII] mhm.
[CUSTOMER][NEUTRAL] I what?
[CUSTOMER][NEUTRAL] Conser called conseca yeah that still.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] In new statement [PII].
[CUSTOMER][NEUTRAL] Snacks? Nope.
[CUSTOMER][NEGATIVE] We no user was found with the information that was entered. Please try again. If it ever persists, please contact the cus customer service.
[AGENT][NEUTRAL] OK, may I spell a matatalo.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In permitiola proxima pajina as the proxima pajina paraer on username and password.
[AGENT][NEUTRAL] I pursue [PII] so uh celo.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] For
[AGENT][NEUTRAL] Password, um, they're on.
[AGENT][NEUTRAL] For tambion the so the numero de seguro Social.
[CUSTOMER][NEGATIVE] Hereto burrido.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The zip code is [PII].
[AGENT][NEUTRAL] Your zip code is.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Perfect well that come in and so it's a reo.
[AGENT][NEUTRAL] Oh no solo [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] So [PII].
[AGENT][NEUTRAL] Your email is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Oh, no, they
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, [PII] it's so some area.
[AGENT][NEUTRAL] OK. It's [PII].
[CUSTOMER][POSITIVE] Correct, uh er.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Ah, OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The phone yeah and and then.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. Uh,
[AGENT][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] OK, want me then the ah pass. OK, I'll give them out on it on this.
[CUSTOMER][NEUTRAL] password.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm mhm.
[CUSTOMER][NEUTRAL] This.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] You should do that if you can get.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, that is that can you receive claim status, and that's OK.
[CUSTOMER][NEUTRAL] OK, uh so that'll be on the policy number.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A [PII] website.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Akita, nothing.
[CUSTOMER][NEUTRAL] So [PII].
[AGENT][NEUTRAL] Funky.
[CUSTOMER][NEUTRAL] She's on one.
[CUSTOMER][NEUTRAL] And he was a time that I make the rea for man or [PII] er no no.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No, [PII].
[AGENT][NEUTRAL] Yeah, he's putting in a set and relamo said.
[AGENT][NEUTRAL] If you get it?
[CUSTOMER][NEUTRAL] OK. Yes in Cale day?
[AGENT][NEUTRAL] It's in this Siva orten medical and senor latte de Apelela tarta de la sigurs principal is querio puero um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] they put on uh Thita.
[AGENT][NEUTRAL] You go for Core be in.
[CUSTOMER][NEUTRAL] I wouldn't think but I again.
[AGENT][NEUTRAL] So yes.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] I I think for the.
[CUSTOMER][NEUTRAL] No, [PII].
[AGENT][POSITIVE] And [PII] muchos bendiciones I said.
[CUSTOMER][NEUTRAL] It will look at me please.
[AGENT][POSITIVE] Good, yes, bye-bye.