AccountId: 011433970860
ContactId: e81b3703-ba59-4fea-8497-b679439beb9e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17540 ms
Total Talk Time (AGENT): 5009 ms
Total Talk Time (CUSTOMER): 8239 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/e81b3703-ba59-4fea-8497-b679439beb9e_20250506T14:39_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this is [PII] from provider office. How are you doing today?
[AGENT][POSITIVE] I'm good how are you?
[CUSTOMER][POSITIVE] I'm also good thanks for asking uh actually um.