AccountId: 011433970860
ContactId: e80cfab9-354e-4e9e-9db6-a7167ce5da4d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17329 ms
Total Talk Time (AGENT): 10919 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/e80cfab9-354e-4e9e-9db6-a7167ce5da4d_20250130T15:55_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?