AccountId: 011433970860
ContactId: e7efc982-6585-4455-aa5e-7d213a86db09
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 67099 ms
Total Talk Time (AGENT): 21521 ms
Total Talk Time (CUSTOMER): 34849 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/e7efc982-6585-4455-aa5e-7d213a86db09_20250529T16:06_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] So, um, I have, I work at the Mahoney group that
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Meddling
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] Hear me?
[AGENT][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hi, can you hear me?
[AGENT][NEUTRAL] I can hear you now. Yes, sorry you were cutting out.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK, I'm, I don't know what's wrong with my phone, but I'm a broker that works with the Mahoney group, um, and I have a, have a group that has your gap meddling plan.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And what I find out is whether or not that is for some reason I got the information that they aren't supposed to use that if they have an HSA plan in place, is that correct?
[AGENT][NEUTRAL] That is correct, yes, you have, you can have one or the other.
[AGENT][NEUTRAL] And if you're eligible for the HSA then um yeah, you should not have the the net link.
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][POSITIVE] OK alright I just wanted to confirm that thank you very much.
[AGENT][POSITIVE] Yes ma'am. You're welcome. Thank you.
[CUSTOMER][NEUTRAL] Uh bye bye.
[AGENT][NEUTRAL] Bye bye.