AccountId: 011433970860
ContactId: e7e3d78c-e4be-43f0-bb17-4400d4d0c40b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 211600 ms
Total Talk Time (AGENT): 98897 ms
Total Talk Time (CUSTOMER): 96939 ms
Interruptions: 2
Overall Sentiment: AGENT=0.3, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/14/e7e3d78c-e4be-43f0-bb17-4400d4d0c40b_20250214T13:24_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] just call.
[CUSTOMER][NEUTRAL] It's Cerrodocinco.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] On.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, and the continuar put for er no telephony cake is is connected.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Car [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Cinco says says says.
[AGENT][NEUTRAL] It's erect or not gonna extension.
[CUSTOMER][NEUTRAL] She already needed.
[AGENT][NEUTRAL] question.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Saying [PII] is scientos Marsovent [PII] ocho.
[AGENT][NEUTRAL] Which is in gra confirm you say I'm on the poricios eA correct.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Set of his.
[AGENT][NEUTRAL] OK, and promoslofa est solamenteuna tu is a disclaimer quela polio.
[CUSTOMER][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] OK, that's your hold.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, so.
[AGENT][POSITIVE] It's the police is effective primerosin.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] See DNA memo seguro primario qui it's a pour alguate uh the locopago de detepacientokos uh not somos perate patients on specialista er visit.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Claro, er, is the police a cure to maximize its encuenttadolareporta paraservisos outpatienter metemo que no curepado de la visis in a bardoi lapoertermiento prose visa eso cuerapolisa.
[AGENT][NEUTRAL] It's a police a cure this was the principal called uh beneficio.
[CUSTOMER][NEUTRAL] OK, so lame miento o refirecomo ultra reso.
[AGENT][NEUTRAL] Claro.
[CUSTOMER][MIXED] OK, pero via specialist.
[AGENT][NEUTRAL] El la.
[CUSTOMER][POSITIVE] OK, cheer for it.
[AGENT][NEUTRAL] numbers for you.
[CUSTOMER][NEUTRAL] E.
[AGENT][NEUTRAL] Gets you know what I mean.
[CUSTOMER][POSITIVE] Gracious.
[CUSTOMER][NEUTRAL] Bye.