AccountId: 011433970860
ContactId: e7d0f94f-e398-4a63-80d1-9b349c2f6e00
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 489079 ms
Total Talk Time (AGENT): 165991 ms
Total Talk Time (CUSTOMER): 106727 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/22/e7d0f94f-e398-4a63-80d1-9b349c2f6e00_20250522T14:58_UTC.wav
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[AGENT][NEUTRAL] the gusto.
[CUSTOMER][NEUTRAL] Well one of the [PII].
[AGENT][NEGATIVE] Perez.
[CUSTOMER][NEUTRAL] To the gas gap.
[AGENT][NEUTRAL] And local and the system.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][POSITIVE] OK perfect I can say.
[CUSTOMER][NEUTRAL] O
[CUSTOMER][NEUTRAL] Cronos and Ios.
[AGENT][NEUTRAL] on.
[AGENT][NEUTRAL] 3
[AGENT][NEUTRAL] [PII] is perfect contra information ok uh verificarer so information on [PII] is a person of the sur the circle of a demento direction in.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Please.
[CUSTOMER][NEUTRAL] So it all [PII].
[CUSTOMER][NEUTRAL] Me numerle says [PII].
[AGENT][NEUTRAL] [PII] [PII] decareotebe Juarezel Correa electronicosiaocio estapolisa.
[CUSTOMER][NEUTRAL] Alex
[CUSTOMER][NEUTRAL] No lossalle ah [PII].
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Pay a [PII].
[CUSTOMER][NEUTRAL] For.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Then.
[CUSTOMER][NEUTRAL] OK, so
[CUSTOMER][NEUTRAL] The la la.
[CUSTOMER][NEUTRAL] [PII] and Roa [PII].
[AGENT][POSITIVE] Perfecto [PII] [PII] gracias for one and the other is just deer una arhitaoutarjeta a conape de perfecto.
[AGENT][NEUTRAL] Um, popo unaopia digital and succor electronicose cis corre system.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Perfect. solamente permit me to mitosinia jares gonna say noo performs.
[CUSTOMER][NEUTRAL] That's yes.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEGATIVE] I did see him. I didn't fucking.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Which is immigracio Sanchez jalivi uneopia a digital the Suterjeta alcorre electronico demosques Alejandro [PII] pay arova [PII] lava recios perximos.
[AGENT][NEUTRAL] Minuttos permit.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] 77.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Necessor Sanchez.
[CUSTOMER][POSITIVE] No, it's adore.
[AGENT][POSITIVE] Perfect, Sipo is better than in uh one.
[CUSTOMER][NEUTRAL] Go forward.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] With the with thee.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] And [PII].
[AGENT][NEUTRAL] So we receive it.
[CUSTOMER][NEUTRAL] No we got
[AGENT][NEUTRAL] Can the [PII]. OK.
[AGENT][NEUTRAL] Yeah, I know.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] personage.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, personal is.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII], [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]. Perfecto Me is [PII].
[AGENT][POSITIVE] [PII].
[CUSTOMER][POSITIVE] Seat perfect.
[AGENT][NEUTRAL] Permiterono.
[AGENT][NEUTRAL] And there's some.
[CUSTOMER][NEUTRAL] I mean through the
[CUSTOMER][NEUTRAL] Yeah, [PII].
[AGENT][MIXED] [PII] perfect no no a super person.
[CUSTOMER][NEUTRAL] See you ma.
[CUSTOMER][NEUTRAL] er but
[AGENT][POSITIVE] Perfect. It was for a bieropiaal person [PII].
[CUSTOMER][NEUTRAL] Mu.
[AGENT][NEUTRAL] You.
[CUSTOMER][POSITIVE] Wow