AccountId: 011433970860
ContactId: e7c075a0-6435-4b7d-ba34-22ffca848482
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31059 ms
Total Talk Time (AGENT): 9471 ms
Total Talk Time (CUSTOMER): 19187 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.8
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/e7c075a0-6435-4b7d-ba34-22ffca848482_20250507T12:18_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] a first appearance on the.
[AGENT][POSITIVE] Good morning. Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, yes, someone called me about it, about something and I don't know what it was. What, what is it that you do?
[AGENT][NEUTRAL] What do I do?
[CUSTOMER][NEUTRAL] will be
[AGENT][NEUTRAL] I work with brokers.
[CUSTOMER][NEUTRAL] We
[AGENT][NEUTRAL] Are you sure you have the right number?
[CUSTOMER][POSITIVE] I have it, maybe let me check. I'll call you back.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] All right, bye bye.