AccountId: 011433970860
ContactId: e79da34f-3fe9-43f4-9032-88e1868b11d8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14159 ms
Total Talk Time (AGENT): 6089 ms
Total Talk Time (CUSTOMER): 6451 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/28/e79da34f-3fe9-43f4-9032-88e1868b11d8_20250128T17:09_UTC.wav
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[AGENT][NEUTRAL] For calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I'm [PII] calling from provider's office, and I would like to check on our claims today.
[AGENT][NEUTRAL] OK, [PII], I can help you with that. What is