AccountId: 011433970860
ContactId: e780c8ac-2771-4af1-9ab3-399a2964e525
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 143339 ms
Total Talk Time (AGENT): 54775 ms
Total Talk Time (CUSTOMER): 74003 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.8, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/e780c8ac-2771-4af1-9ab3-399a2964e525_20250102T14:39_UTC.wav
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[AGENT][NEGATIVE] It has just been a Mad American Public Life, My [PII] Cole.
[CUSTOMER][NEUTRAL] Oh I went on the uh medijo.
[AGENT][NEUTRAL] Monica.
[CUSTOMER][NEUTRAL] Ola Monica miraminorehelitoyama toladora sesitto a coffee lo beneficio esta leolupaciente please.
[AGENT][NEUTRAL] See he put you that [PII] call to telephone.
[CUSTOMER][NEUTRAL] See, uh, recerocinco Doi de cinco Cinco cinco inteinco.
[AGENT][NEUTRAL] And no matter the poliapaciente.
[CUSTOMER][NEUTRAL] OK, tango.
[CUSTOMER][NEUTRAL] OK, tenocommo OK 00 veidos dose.
[CUSTOMER][NEUTRAL] Tretauno Cinco M A L A C.
[AGENT][NEGATIVE] Yeah, no I'm pretty fetch me and don't put forward.
[CUSTOMER][NEGATIVE] I better get ahead.
[CUSTOMER][NEUTRAL] Uh, [PII] fait to say this says del do mire.
[AGENT][NEUTRAL] [PII] who canesita Benefi.
[CUSTOMER][NEUTRAL] See necessitos yeah tag.
[CUSTOMER][NEUTRAL] Uh, they have one.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Um, to people benefiio neesita.
[CUSTOMER][NEUTRAL] If OK, passing the pesaita queremoses promientocommotrasonouro flow PL trasonido renal.
[AGENT][NEUTRAL] OK, so a politiva dese uno unodos miti cinco, um, la polia no curelas consultas conel medio perolos prose demientosle curestaquimientolaresordia bajo beneficio the outpatient no podemos guarantees are beneficials as taquerecios on relamo.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ok, so, so quarantine Portilla.
[AGENT][NEUTRAL] For the yeah mhm this isle apagardusive Copago or coinsurance.
[CUSTOMER][NEUTRAL] But a procedure.
[CUSTOMER][POSITIVE] OK perfect so.
[CUSTOMER][NEUTRAL] OK, [PII] but I don't know whether I confirm my but I tell your mother.
[AGENT][NEUTRAL] Not the most numerals de confirmation pro pedos are mere la fechao is Monica efe de [PII].
[CUSTOMER][NEUTRAL] Gracia [PII].
[AGENT][NEUTRAL] See you then I'm [PII] speaking about American public life bye.
[CUSTOMER][NEUTRAL] You are my.
[CUSTOMER][POSITIVE] Good as you bye bye.