AccountId: 011433970860
ContactId: e7747d0e-3247-4541-b587-b73a56e67d1e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 215220 ms
Total Talk Time (AGENT): 89542 ms
Total Talk Time (CUSTOMER): 83656 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/27/e7747d0e-3247-4541-b587-b73a56e67d1e_20250227T22:32_UTC.wav
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[AGENT][NEUTRAL] When graciapelela.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh, my [PII] the of the center Dinocio center.
[CUSTOMER][NEUTRAL] [PII] paciente quebaki queriasabello when a fiso.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, I don't know. I may also number is [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] OK, in the number of telephone and calajamasea.
[CUSTOMER][NEUTRAL] See that you say sincono ese siete quatrocho.
[AGENT][POSITIVE] Gracia de la.
[CUSTOMER][NEUTRAL] Let's see er er group of ventitreventicinco.
[AGENT][NEUTRAL] Get in the middle of the outpatient er.
[CUSTOMER][NEUTRAL] And the aquino so see er numeral.
[AGENT][NEUTRAL] No, it's a salatarita.
[CUSTOMER][NEUTRAL] I did that taita.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, commodise?
[AGENT][NEUTRAL] Outer is all about.
[AGENT][NEUTRAL] Outpatient sorry.
[CUSTOMER][NEUTRAL] And that I think deciente.
[AGENT][NEUTRAL] 3
[CUSTOMER][NEUTRAL] No, the, uh, outpatient benefits, see, is errodo I quatrodos.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Onocho M Ele Ocho.
[AGENT][NEUTRAL] OK yes.
[AGENT][NEUTRAL] In nombre.
[CUSTOMER][NEUTRAL] Ok, no de rapae Daniel tenor.
[CUSTOMER][NEUTRAL] Ira fenacimento dose rea oh no no no de cuatro.
[AGENT][POSITIVE] Perfect, yes, and guarantpagos in the covertura.
[AGENT][NEUTRAL] Yeah soario supplementario I pre Mario.
[AGENT][NEGATIVE] Ittenemo unbeneficio ambulaio the outpatient the quiento dolares.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Or the yeah.
[CUSTOMER][NEUTRAL] Quinoa.
[CUSTOMER][NEUTRAL] Cordelia, uh-huh.
[AGENT][NEUTRAL] Mhm. Right.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK, SOS. OK, he's like time.
[CUSTOMER][NEUTRAL] That
[AGENT][NEUTRAL] Yes and uh that one is the momento. I have a I'm a facial effectivvia um la facial effectivida is octore unoal be uno yes that one at the momento.
[CUSTOMER][NEUTRAL] 12 yeah nomero the the yamada.
[AGENT][NEUTRAL] The referencia not referencia polosa la fe.
[CUSTOMER][NEUTRAL] Mm, OK, got it.
[AGENT][NEUTRAL] Minoreol S A O L A M.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, the budget then.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] No, no, it's a total mucha gracia.
[AGENT][NEUTRAL] Mm then I a thing.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I yeah bye bye.
[AGENT][NEUTRAL] You know, don't know.
[CUSTOMER][NEUTRAL] Bye.
[AGENT][NEUTRAL] Yeah.