AccountId: 011433970860
ContactId: e76bcc3d-22c3-4daf-877d-652e8be4daec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45610 ms
Total Talk Time (AGENT): 25686 ms
Total Talk Time (CUSTOMER): 15012 ms
Interruptions: 0
Overall Sentiment: AGENT=2, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/26/e76bcc3d-22c3-4daf-877d-652e8be4daec_20250326T18:54_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] And thank you for calling American Public Life. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hi [PII], I recently sent two claims to you guys and I got them both back. I wanted to verify what address I I should be sending it to.
[AGENT][NEUTRAL] OK, the mailing address is [PII].
[AGENT][NEUTRAL] And that's [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][POSITIVE] OK perfect I will be sending them over thank you so much.
[AGENT][POSITIVE] You're so welcome. Thank you for calling American Public Life. Have a great day. Bye-bye.
[CUSTOMER][NEUTRAL] You too bye.