AccountId: 011433970860
ContactId: e71cc62c-9e30-4965-98a4-94aaa9ba1b17
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 391269 ms
Total Talk Time (AGENT): 229116 ms
Total Talk Time (CUSTOMER): 128423 ms
Interruptions: 3
Overall Sentiment: AGENT=1.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/e71cc62c-9e30-4965-98a4-94aaa9ba1b17_20250527T15:16_UTC.wav
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[AGENT][NEUTRAL] We wanted the susto.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The Sano one of the way.
[CUSTOMER][NEUTRAL] OK, the estamando porque um la la facttua or palo de la.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Hold
[CUSTOMER][NEUTRAL] OK, it's pocho sero sero unodos.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Santos, uh la Compania machinery and parts of America.
[AGENT][NEUTRAL] Perfect permit on the solamente boy was killing for the group.
[AGENT][NEUTRAL] OK, also on those Santos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Permit the system is uh scan information so.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] 0200 uns perfecto.
[AGENT][POSITIVE] Machinery and parts of America. Perfecto and you know [PII] and [PII] they were.
[CUSTOMER][NEUTRAL] All right.
[AGENT][NEUTRAL] a statement salo correct.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. [PII].
[CUSTOMER][NEUTRAL] no puesale rave time pre de que mancalapagena.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And see, see.
[AGENT][NEUTRAL] Uh, see in effecto they commentar samos and a transition uh paralapajina paralialai lare susanindo is a difficult esqueremosore sine embargo porsupuesto podemos and bile um.
[AGENT][NEUTRAL] Elivoreament corre electronic system confirm correo system.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] Eduardo Mico.
[CUSTOMER][NEUTRAL] Aroba
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Eat puntoso.
[AGENT][NEUTRAL] Got a set or something.
[CUSTOMER][NEUTRAL] In the mamaME the machinery, pay the parts, uh the America.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The de Casa [PII] America [PII], Puntocom.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. Excellent.
[AGENT][NEUTRAL] Uh, one bas reo enor Santos uh boya apera serviio alquienteel departmentos in cara deviarlos invoice paraquelos directed invoice uh tecor electronic.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The following porque power.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] There's a claro this deamente the stamiquiro um
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Adele no croque not in exceso Aberlo el lingo and linea esquiremen quenovapodes as el pagola cuenta el pago solamente poo Joseto all the devitoilloporier detale.
[AGENT][NEUTRAL] See look.
[CUSTOMER][NEUTRAL] And traverse.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] No, EKO eKolo queterminociendo is you have ACH, uh, yo tenolo that ACH you ACH bio.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] At junta pago for ACH and toes asilo man how yeah and you know is a former.
[AGENT][NEUTRAL] And
[AGENT][POSITIVE] Uh, excellent.
[AGENT][POSITIVE] Excellent. Perfect. [PII] in pharmacional departmento the the era sisillo on mbiandole el li voice a decorreo Santos gimba Eduardo Roa emepea ate.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] with me no.
[AGENT][POSITIVE] Excellent.
[AGENT][NEUTRAL] It it worker uh joaquipolono on as do or as lepakiel invoices uh sereal is a director is the electronics.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Siosi lepidoorfosse communiques paraver CMato de MBo.
[CUSTOMER][NEUTRAL] And and and prolema lay mora.
[CUSTOMER][NEUTRAL] The Maino traficotema the the the problemmas and a pagena.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Correct, Kotama in the address.
[CUSTOMER][NEUTRAL] Yeah, some boquitosaurrado.
[AGENT][NEUTRAL] A psych them in to see Lepidoba for el el lao.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Senor Santos demos and the transition claro.
[AGENT][NEGATIVE] To er to lacerto el el.
[AGENT][NEUTRAL] El pagolibolaques in the sta you know um no mental pipa esta poresta in companyenia no.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm I told them uh no, no, no, it's where all the pedo la la la so much.
[AGENT][POSITIVE] Perfect. Comolai gustapo polosa dos or parasi el el el lingo correociosino lepiocomunniquee paramosque.
[CUSTOMER][NEUTRAL] You don't
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] OK, great.
[AGENT][NEUTRAL] Do you know now I'm listening to the process.
[CUSTOMER][NEUTRAL] as he said.
[CUSTOMER][NEUTRAL] Hello.