AccountId: 011433970860
ContactId: e6f2e3d7-3d08-4e44-9304-737516e587ea
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 516217 ms
Total Talk Time (AGENT): 160113 ms
Total Talk Time (CUSTOMER): 187305 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/25/e6f2e3d7-3d08-4e44-9304-737516e587ea_20250225T17:17_UTC.wav
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[AGENT][NEGATIVE] That's just being a mad American public life. Me I'm just [PII].
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] What
[AGENT][NEUTRAL] BNU State?
[CUSTOMER][POSITIVE] Me and gracias [PII], you like I'm a go.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK OK like I'm up.
[CUSTOMER][NEUTRAL] Uh but I.
[CUSTOMER][NEGATIVE] Yes on the correosa pero no.
[AGENT][NEUTRAL] No. OK, that number of the polic.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK, call the numerals, yeah.
[CUSTOMER][NEUTRAL] Oreo or what?
[AGENT][NEUTRAL] Cleo. Mhm.
[CUSTOMER][NEUTRAL] set.
[AGENT][NEGATIVE] [PII]'s a no.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] It's the number at telephone.
[CUSTOMER][NEUTRAL] Yeah that you say no no they say here the one.
[AGENT][POSITIVE] In my favorite if you got the.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It's with the no.
[AGENT][NEUTRAL] See the minimize and see what.
[AGENT][NEUTRAL] The Imos in direction um.
[AGENT][NEUTRAL] It is a get a copy and to telephone and electronico.
[CUSTOMER][NEUTRAL] Unt.
[CUSTOMER][NEUTRAL] 00 female.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See lepoporotra or the the tarjeta perono iporquenoestaegano.
[CUSTOMER][NEUTRAL] So you said that you're not gonna play, yeah.
[CUSTOMER][POSITIVE] They were like, and I said well I like them.
[AGENT][NEUTRAL] See like aporotra or then the the tarjeta um se morona semana no no no super porquenolesaegano.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I am.
[CUSTOMER][NEUTRAL] It's about to say.
[AGENT][NEUTRAL] Mm it's supervisa exactamentelocasemono sotosesilloel system.
[CUSTOMER][NEUTRAL] People are gonna say, I don't
[AGENT][NEUTRAL] Because then you, you're not
[CUSTOMER][NEUTRAL] Like well I was I got it.
[AGENT][NEUTRAL] Pero, you know, you know, divinas working only ego.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] The mandarotraopia to electronic cope yellow tienne noniquepomosa espoellela or andel systemmayaquiena que celesta in Bando itmosia melao.
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. Yeah.
[CUSTOMER][NEUTRAL] You know, and I would rather.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] Lolopopasanina deerliente um peroyo masad in English the ment masquesepos it.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Well my corre away before no my own.
[AGENT][NEUTRAL] Silas in primir la tilla podusa desa maneramientras um mepo con confirm malala el core electronico.
[CUSTOMER][NEUTRAL] Tony Marri Tony goingin Mar gonna eat you.
[AGENT][NEUTRAL] OK, let me know.
[CUSTOMER][NEUTRAL] Mid February.
[CUSTOMER][NEUTRAL] Aurora
[CUSTOMER][NEUTRAL] You may put the
[AGENT][NEUTRAL] OK, let me at the moment to buy the correo.
[CUSTOMER][NEUTRAL] It's.
[AGENT][NEUTRAL] Calcor electronico simanda uh lean laopia is examente lo quelevamos [PII] por correo solapo primiusareamientras.
[AGENT][NEUTRAL] Um, tina manera de Chiquera verilla residio.
[CUSTOMER][NEUTRAL] See, no, no.
[AGENT][NEUTRAL] OK, mama sake.
[AGENT][NEUTRAL] Going for
[CUSTOMER][NEUTRAL] Yeah, I went through.
[AGENT][NEUTRAL] Iporia lakopia.
[CUSTOMER][NEUTRAL] See, I know even Moarega who told you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Or just they just see what they say you can say.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] El attachment abbajo in in queenallo paraqueaarjeta.
[CUSTOMER][NEUTRAL] OK that
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] Um, so tiennequeloque it's an essa lane foracion Mia Pravajodesalla colatarjeta.
[AGENT][NEUTRAL] No they nombre sum depolia.
[CUSTOMER][NEUTRAL] No and nomio.
[AGENT][NEUTRAL] See, so the vedavere mhm la cola jeta de vestaravajo de loquiolenvie.
[CUSTOMER][NEUTRAL] Oh home.
[CUSTOMER][NEUTRAL] on top of the hill, but the for we don't take a ah yay put it.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah see over here.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, this is [PII].
[CUSTOMER][NEUTRAL] I don't want to
[CUSTOMER][POSITIVE] I can pull it of course.
[CUSTOMER][NEUTRAL] So [PII].
[CUSTOMER][POSITIVE] And there you are secure.
[CUSTOMER][NEUTRAL] A group.
[AGENT][NEUTRAL] Yeah, so it is like oppelatarjeta, uh-huh.
[AGENT][NEUTRAL] So it's a la poem primermientra.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] But in my ears.
[AGENT][NEUTRAL] Oh hell I see senor salvo quesamos samosola.
[CUSTOMER][NEUTRAL] The sore when I come OK.
[AGENT][NEUTRAL] See esa na carta escona cola tarjeta.
[AGENT][NEUTRAL] Must.
[CUSTOMER][NEUTRAL] You gonna go.
[AGENT][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] OK, I I.
[CUSTOMER][NEUTRAL] OK, OK, I have a memo.
[AGENT][NEUTRAL] OK, see you then uh busy when the assist me my American public life bye.
[CUSTOMER][NEUTRAL] I make probably about this.
[CUSTOMER][NEUTRAL] Hey people I don't.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Don't about
[CUSTOMER][NEUTRAL] But, uh, yeah.