AccountId: 011433970860
ContactId: e6abe209-5134-4cac-b9be-b723ae2592ad
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14239 ms
Total Talk Time (AGENT): 3191 ms
Total Talk Time (CUSTOMER): 1830 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/09/e6abe209-5134-4cac-b9be-b723ae2592ad_20250409T18:43_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] So