AccountId: 011433970860
ContactId: e6981368-aaf7-4f42-93b8-d8de2bcd46c3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 188220 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 4692 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/16/e6981368-aaf7-4f42-93b8-d8de2bcd46c3_20250416T20:07_UTC.wav
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[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.