AccountId: 011433970860
ContactId: e691ca4d-eb71-4f96-af04-3db98057f168
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6940 ms
Total Talk Time (AGENT): 4021 ms
Total Talk Time (CUSTOMER): 6940 ms
Interruptions: 1
Overall Sentiment: AGENT=5, CUSTOMER=5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/e691ca4d-eb71-4f96-af04-3db98057f168_20250129T20:16_UTC.wav
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[CUSTOMER][POSITIVE] Good afternoon.
[AGENT][POSITIVE] Good afternoon. Thanks for calling ATL. This is [PII]. How can I help you?